Telstra manual migration

We analysed and considered the likely knowledge level and barriers that the audience might have faced in understanding their key obligations to Telstra, and wrote the content accordingly, often translating highly technical content into more easily understood information for example, using bullet points, plain, concise language, different colours and boxes to highlight key information, turning chunks of complex text into easy-to-understand diagrams, making sure all key words in the text and internal references were hyperlinked, etc.

We also wrote the Welcome Pack, welcoming new retail partners to Telstra, and giving them a snapshot of their key obligations and key sources of important information to get them operational as a Telstra partner store. We also tidied up the formatting and professional appearance of all the documents we delivered, using Telstra branding and templates we adapted to ensure the documents had a consistent, professional appearance and impact.

We then finished the project by writing our own chapter in the operations team manual with tips and explanations for the team on how they could use, maintain and update the documents, including with respect to formatting and writing style, to maintain the standards we put in place.

The end result is a awesome set of documents that place us in an amazing position for good compliance channel expansion and growth. They look and sound fantastic thanks to you?. Showing results for. Search instead for. Did you mean:. This thread is now archived and closed to new comments. Some of the links and information provided in this thread may no longer be available or relevant. If you have a question please post a new topic. JoshAbroad Level 1: Cadet.

December Manual Migration - Business to Personal Account. Hi there, I'm just wondering how I can go about having my account changed from a business account to a personal account? I have an ABN but having the account under a business name or not doesn't bother me. It's the lack of functionality and control. I did see a thread on here from and it was possible, they called it a "manual migration".

Just wondering how I can go about this? Share Facebook Twitter Email Permalink. You must be signed in to add attachments. All forum topics Previous Topic Next Topic. Was this helpful? Yes it was, thank you No, I still need help. DingoDan Telstra Retired. In response to JoshAbroad. These are the current best estimate of the fastest possible speeds of your connection, and are determined by the nbn technology available at your address. The maximum speeds at your address shown here and in your plan options are for the existing line only.

Do I need an additional service? Choose the nbn plan that's right for you, head to checkout and we'll switch you over. FTTP technology runs an optic fibre line from the nearest available fibre node directly to your premises. From here, a copper line runs to your wall socket. FTTN technology runs an optic fibre line from the nearest available fibre node in your street, or a nearby street with a final stretch of copper to your wall socket inside your premises.

FW technology starts at a Wireless tower. The tower sends the signal to a fixed antenna on your roof, which continues through internal wiring to your wall socket.

HFC technology runs an optical fibre line from the nearest available fibre node to your street. From here, a coaxial cable runs to your wall socket. Optical Fibre leading to a small node in the telecommunications pit or mounted to the pole outside your premises.

From the node, a copper telephone cable delivers the service to the wall socket inside your premises. Typical speeds not available to most FTTN connections. Speeds experienced may be lower due to factors incl. Your cable speeds will depend on your location. Your ADSL speeds will depend on your location. Your nbn connection supports a maximum download speed of. We recommend you also check the maximum upload speeds available at your address when making a plan selection.

Your nbn connection supports this download speed. Faster download speeds may be reached on a higher plan. If your maximum upload speed is higher than 4Mbps you may still experience faster upload speeds on this plan compared to the plan below. Pick a premium plan and you may be eligible to add more speed. Earn points when you pay your bill to put towards devices, accessories and more. Plus, enjoy exciting membership benefits. You need to switch to the nbn network before the disconnection date, to avoid your phone and internet services being disconnected.

If you miss the date, then a managed disconnection process begins. This is in line with Australian Government requirements. This means you can only have one phone line. If you wish to enable existing phone outlets or connect new ones, additional wiring will need to be installed by a registered cabler.

Alternatively you can use wireless handsets. Please be aware that if you have more than one phone in your home these will no longer work once you are connected to the nbn network. Additional wiring or the purchase of compatible phone devices is required. Learn more. Alarms and medical alerts that rely on your phone line may be affected when you move to the nbn network.

Have more nbn questions? Visit our nbn FAQs page. For new customers only. Monthly discount ends if you change plans. Plan prices may change. Offer ends 28th of February Not all customers receive these speeds. Find out more about speeds on the nbn network with Telstra. Your plan and add-ons may change including price and inclusions.

If you cancel, just pay out your device, accessories and services in full, and you will receive a pro-rata refund for your plan charge for the remainder of your month. Typical busy period speeds for the new nbn tiers Superfast and Ultrafast are an estimate only.

We do not have sufficient data yet to calculate the typical busy period speed of these add-ons. Actual speeds experienced may be lower due to various factors including in-hom in-home setup and wiring, For ordinary personal domestic use. For important information on speeds see nbn key facts sheet PDF 81kb. Standard installation includes self-installation of your modem, eligibility criteria applies.

Extra charges apply for non-standard installation of Telstra and NBN Co equipment and for premises in new developments. In areas serviced by nbn co, Telstra may be required to connect services onto the nbn network. If applicable, we will bill that charge to you. Extra charges may apply for non-standard or professional install of Telstra or nbn co equipment and for premises in new developments.

Mobile backup is available to premises in 4G coverage areas. Check coverage at telstra. Your mobile backup connection is capped at 25Mbps for downloads and 5Mbps for uploads. Actual speeds may be lower due to local conditions and content accessed. If you have a medical alarm, lift phone or fire indicator panel, you need to register these services with nbn co by calling Medical alarms can also be registered online at nbn.

As well as registering, you must also contact your medical alarm, lift phone or fire indicator panel provider to arrange the transfer of these services to the nbn network. Data charges may apply. Call charges will be in accordance with your Telstra mobile plan. Liberate and Mobile Protect are incompatible. Excludes business customers.

Music subscription may be required. Requires Netflix subscription. Not compatible with some third party billing platforms. One redemption per customer account. Data charges apply. Offer available to the following Telstra customers who sign up to selected plans before Mar 28 and redeem by May 31 Must sign up and redeem offer via Telstra My Offers Requires internet and compatible device. Requires internet and compatible device. Cancel anytime. The maximum speeds available at an address are dependant on the technology used to connect the premises to the nbn network.

They will be the same no matter who you buy an internet plan from. Most customers only need one service. If there are no additional available nbn lines at your address, we may need to install a new one, which may increase the time to complete your order, and there may be set up costs. Get advanced speed, range and reliability plus 4G mobile network backup if your nbn connection goes down. Actual speeds may be lower.

We'll let you know as soon as nbn co starts accepting these orders again. To do this, call between 9am and 5pm Monday to Friday. To confirm if you can get Superfast or Ultrafast speeds, check your address.

Eligible customers only. Just choose your speed add-on:. Credit applied by the second bill. Until 31 July Your nbn connection type plays a big role in determining the speeds you can get, and which nbn plans you can choose.

More on connection speeds. The nbn satisfaction guarantee applies to new Telstra nbn customers and Telstra customers switching to the nbn with us for the first time. See full details of our nbn guarantee. Speeds experienced may be lower due to factors including in-home setup and wiring.

The nbn network has different wholesale speed tiers for different levels of online activity and households. Our nbn plans are based on those speed tiers.

Superfast and Ultrafast speed add-ons are for big and busy households; where everyone is video streaming, gaming and working online. Check your address to find out if you can get Superfast or Ultrafast. Use this quick guide to help you work out which nbn speed tier best suits your home and lifestyle.

Cable broadband uses coaxial cable to deliver internet and pay TV services to your home. Cable broadband is generally faster than ADSL. ADSL uses your copper phone line to deliver internet alongside your phone service. ADSL speeds vary depending on your distance from the exchange. A mobile broadband device is a great option for homes where other connections arent available.

Because they're portable they offer internet at home and on the go, with 4G and 5G speeds comparable to cable broadband. The typical evening speed on any plan is measured in Mbps; eg "50Mbps typical evening speed".

A higher Mbps means a faster connection; lower Mbps means a slower one. Mbps is also a measure of the capacity of your internet. Each thing you do online - watching a video, playing a game, posting updates - reduces your capacity. Faster Mbps speed means more capacity, which allows more people and devices to use your connection at once.

Both speed add-ons are month-to-month, so you can cancel anytime. If you leave within 24 months, simply pay out your modem. Other tech types are not eligible for speed add-ons. Enjoy exciting benefits and earn points towards rewards every time you make an eligible payment on your services.

Plus there's no joining fee. Take up special member offers to earn extra bonus points. Enjoy exciting membership benefits like discounted movie and sports screenings, exclusive member pre-sales to online concerts and arts, plus more. Learn more about Telstra Plus. Telstra Broadband Protect is the easy way to help keep your family safe online. Your security starts with safer broadband with Network Protection.

Network Protection helps protect every device connected to your Telstra home internet from websites hosting known malware, malicious content, scams and viruses.

With one simple setting, you can help protect everyone connected to your Telstra home internet service from known inappropriate sites and content including visitors using your home Wi-Fi on their own devices. Set internet access times to help manage when the kids can go online in the home, and use Homework Time to restrict social networking and online gaming while they study. Experience WI-FI with the speed, range, and reliability you need to keep everyone at home connected.

The Telstra Smart Modem automatically targets your device with a concentrated signal to deliver fast Wi-Fi exactly where you need it. The Telstra Smart Modem switches frequencies depending on your distance from it, so you always have an optimised signal around the home. The in-built pre-activated SIM card can connect to our mobile network right out of the box so you can get online even before your home network is activated.